Return and Refund Policy

Last updated: 28 August 2026

Momentify provides personalized digital websites rather than physical products. Physical returns and exchanges therefore do not apply.

This policy explains when a payment may qualify for a refund.

Refunds for Failed Publications

You may be eligible for a refund when:

• Your payment was completed successfully.
• Momentify is unable to create and activate the associated publication because of a technical failure.
• The publication cannot be completed after reasonable troubleshooting or retry attempts.

If payment succeeds but publication processing fails, Momentify may first attempt to complete the original publication without charging you again.

If the publication still cannot be completed, you may request a refund.

Successfully Published Websites

A successfully activated personalized website is a delivered digital service and is generally not refundable.

A refund will normally not be provided when:

• The publication was successfully created and activated.
• You change your mind after publication.
• You no longer need the published website.
• You made a mistake in content that you supplied or approved.
• You shared the publication link with an unintended person.
• You chose not to use available publication features.
• The publication expired according to the expiry option you selected.
• Access was restricted because of a violation of our Terms and Conditions.

You should review your content, template, options, and final price before completing payment and publication.

Cancelled or Pending Payments

If you cancel payment before it is completed, your publication will remain unpaid and no paid publication entitlement will be granted.

If a payment appears pending, please allow the payment provider and your bank time to update its final status. Do not make repeated payments for the same publication unless instructed.

If your account was charged but Momentify does not show a successful payment, contact us so we can review the transaction.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same publication, or the charged amount does not match the final amount shown before payment, contact us for review.

Verified duplicate or incorrect charges may be refunded.

How to Request a Refund

Email [email protected] with:

• The email address associated with your Momentify account.
• The payment or order reference, if available.
• The date and amount of the payment.
• The affected publication or draft, if available.
• A short explanation of the issue.

Do not send passwords, authentication codes, card numbers, bank credentials, or other sensitive payment information.

Refund Processing

Refund requests are reviewed against Momentify’s payment and publication records.

If a refund is approved:

• It will normally be returned through the original payment method.
• The refundable amount will not exceed the amount successfully paid.
• Processing time may depend on your bank or payment provider.
• Momentify cannot control delays caused by a financial institution after a refund has been initiated.

Changes to This Policy

We may update this policy as our services or payment practices change. The latest version will be published on this page with an updated “Last updated” date.

Contact Us

For payment, publication, or refund assistance, contact: